Customer Experience Programs
For business leaders and practitioners looking to equip themselves with the tools, strategies, and insights needed to enhance team performance, drive customer satisfaction, and foster long-term success.
Accelerating Impact by Focusing on the CX & Culture Connection™ With Matt Egol
Identifying and nurturing the right cultural behaviors is key to bringing your company’s mission, vision, purpose, strategy, and values to life. Depending on where you are in your company’s journey to be more customer-driven, JourneySpark can partner with you on the following solutions, tailored to your needs. Learn More About Accelerating Impact
Customer Intelligence Strategy Workshop With Valerie Peck
In today’s rapidly shifting landscape, it’s not enough to “deliver good CX.” You need a deep understanding of your customers—what they need, what drives their behavior, and where your organization can better serve them. That’s where customer intelligence comes in. Learn More About This Workshop
Noble Automation Now™ Executive Accelerator With Chris Hodges
The Executive Accelerator is a focused, 90-day engagement that turns the ideas in Noble Automation Now into an actionable roadmap for your organization. It combines a strategic workshop, hands-on coaching, and a proven 7-Step Framework so leaders can move from curiosity to measurable ROI—while keeping employees motivated and customers thrilled. Learn More About The Accelerator
Contact Center Performance Diagnostic With Skip Picciano
Unveil the hidden potential of your call center! Dive into a bespoke analysis that exposes inefficiencies and sets your operation on a path to dominance. At SinglePoint Consulting, we crafted the Contact Center Performance Diagnostic Report to empower call center directors with the insights they need to soar above industry benchmarks. Learn More About This Workshop
Executive Strategy Session With JP Dumas
Whether you’re in crisis mode or just need a fresh set of expert eyes, this 1:1 session is your first step. Unlock Revenue. Reduce Churn. Get Unstuck. A high-impact, no-fluff 1:1 strategy session built to solve real problems—not just theory. Learn More About This Coaching