Book a One-on-One Customer Intelligence Strategy Workshop
Turn Data into Decisions—And Insight into Impact
Enroll hereIn today’s rapidly shifting landscape, it’s not enough to “deliver good CX.” You need a deep understanding of your customers—what they need, what drives their behavior, and where your organization can better serve them. That’s where customer intelligence comes in.
Whether you're leading CX, digital, operations, or product innovation, chances are you're wrestling with fragmented data, misaligned teams, and blind spots in customer behavior. You're not alone—and you're not without strategic support.
This 1 day workshop, with prep and follow-up, Valerie Peck delivers clarity, confidence, and leads you to actionable next steps to help you start to unlock the full power of your customer insights and data and drive smarter business decisions. It can be delivered online or in person depending on your needs.
Why Work With Valerie?
Valerie Peck is a veteran CX strategist, executive advisor, and founder of multiple successful customer experience consultancies. In addition, she founded the leading journey mapping and diagnostics platform adopted by leading brands worldwide.
Valerie has helped organizations take their customer insights from reactive reporting to proactive strategy, turning their value, needs and behavior into cross-functional momentum.
Valerie’s superpower lies in translating the complexity of enterprise CX into manageable, high-impact strategies. She draws on deep expertise across journey mapping, voice-of-customer programs, change management, and operational alignment to uncover what’s broken, what’s working, and where to focus next.
With over 25 years of experience guiding Fortune 100 companies, startups, and public sector organizations, Valerie brings a unique ability to connect business priorities with experience delivery.
What You’ll Gain in Your Workshop
This is not a sales call or a vague brainstorming session. Valerie will dive in with you for a highly focused, results-driven day—tailored to your unique needs.
You’ll receive:Â
A Clear-Eyed Assessment of Your XM Landscape
Valerie will help you identify the most urgent pain points in your customer journey and quickly assess where effort and misalignment are undermining loyalty and growth.
Strategic and Operational InsightsÂ
Based on the survey results and drawing from decades of best practices, Valerie will offer a high level maturity status.
Strategic Guidance Rooted in Real-World Experience
Using practical tools and frameworks she’s developed over decades, Valerie will walk you through how to prioritize improvements, align stakeholders, and drive measurable outcomes.
Immediate, Actionable Recommendations
You’ll leave with specific, prioritized next steps—including quick wins designed to build internal momentum, reduce customer effort, and support business objectives with a clear next-step plan so you can take confident action right away.
A Strategic Advisor Who Understands the Realities of Corporate CX
Valerie is known for her ability to connect with stakeholders at every level—from frontline teams to C-level executives—while grounding her recommendations in data, feasibility, and long-term ROI.
Who This Is For
This workshop is ideal for:
- Executives working to be innovative using their customer intelligence
- XM (CX/UX/EX) and Customer Success Leaders
- Marketing, Product, IT and Ops professionals seeking cross-functional collaboration
- Research and Community teams diving into their customer base
Valerie’s Expertise at a Glance
đź“Ś 25+ years guiding customer-focused growth in Fortune 100 and high-growth organizations
đź“Ś Founder of SuiteCX, empowering research, CX and EX teams across industries
đź“Ś Expertise in strategy through execution
đź“Ś Trusted advisor to leaders in healthcare, finance, tech, energy, and government
đź“Ś Skilled in translating complex data into clear narratives and business action
Ready to Get More Value from Your Customer Intelligence?
Whether you’re building your CI capabilities, revamping CX programs, or working to bring insight into the C-suite—this session delivers practical progress in just a few days.
- Book Your One-on-One Session with Valerie Peck
- Limited availability—reserve your session now.
Questions or scheduling help? Contact [email protected]
Disclaimer: This course is independently developed and delivered by Elevate-X Consulting. CX On The Rocks is not responsible for the accuracy, reliability, or outcomes of any business, financial, or career decisions made based on the content of this course. The views and recommendations expressed are solely those of the course provider. Individuals should consult their own advisors or conduct independent research before making business or career decisions.