Book a Contact Center Performance Diagnostic

with SinglePoint Consulting

BOOK HERE

Unveil the hidden potential of your call center and ignite a transformation! Dive into a bespoke analysis that exposes inefficiencies and sets your operation on a path to dominance.

At SinglePoint Consulting, we crafted the Contact Center Performance Diagnostic Report to empower call center directors with the insights they need to soar above industry benchmarks. Born from years of observing outdated systems and frustrated agents, this product delivers a concise, data-driven evaluation of key metrics benchmarked against elite standards. We focus on the metrics important to your CEO and your team. Our mission? To arm you with a clear roadmap to optimize performance, reduce costs, and prepare for future tech shifts, all while reflecting the high-energy, upscale approach you value.

Book your Diagnosis Today

Why Work With SinglePoint Consulting?

With over a decade of immersion in contact center dynamics, SinglePoint Consulting has revolutionized operations for clients across hospitality, insurance, banking and retail sectors, including Fortune 30 powerhouses. Our team has slashed AHT by 30% and boosted FCR to 85%+, leveraging cutting-edge tools while preventing all vendors involved from bending the truth. We’ve honed our expertise through hands-on diagnostics, turning chaotic call centers into profit-driven machines – transforming the contact center into a competitive weapon. Our approach—rooted in the W.A.L.K. method (Walk, Assess, Listen, Knowledge-share)—ensures we uncover every gap and deliver tailored strategies, positioning us as your trusted partner in this high-stakes game.

Our experience extends beyond metrics to real-world impact. We’ve guided CEOs through multimillion-dollar software implementations, ensuring seamless transitions that enhance customer experience and agent morale. Whether it’s integrating omnichannel platforms or coaching teams for self-sufficiency, our track record speaks volumes—transforming challenges into opportunities with precision and flair.

What You’ll Gain:

Actionable Insights Report

A 15-page diagnostic revealing your center’s strengths and weaknesses, with benchmarks to top performers.

Hands-On Knowledge Transfer

A 2-hour training session equipping your team with tools to assess future tech changes independently, saving millions.

Lifetime Expert Support

Unlimited access to our consulting team at no extra cost, ensuring you’re never stuck on your CX journey.

Custom AI-Powered Roadmap

A strategic plan leveraging AI analytics to boost CSAT and cut costs, tailored to your unique operation.

Who This Is For

This workshop is ideal for:

Call center directors at mid-sized to enterprise firms (50–5,000 agents) seeking to optimize performance.
CEOs and operations managers in high-pressure industries (e.g., Insurance, banking, hospitality, e-commerce) needing data-driven ROI.
Tech leads looking to modernize legacy systems with intelligent and relevant solutions to their bespoke contact center environment.

"Skip at SinglePoint claims to be agnostic, candid and trusted. After working with Skip to select a CCaaS vendor, I can say he is all three. His years of experience, product knowledge and negotiating skills stood out and delivered considerable value to our selection process and ultimately to the contract.”

-Otterbox, Court M.

"Super opportunity to have objective expert eyes help clarify challenges and strategic direction contact center needs to head in. These guys know their stuff!"

-Director of , Customer Success, Greenway Health, David T.

"This is an awesome opportunity to hear words of wisdom from contact center industry veterans that understand customer buying habits and how to capture a larger share of your market. Let me know when you guys do a lunch and learn in Florida Skip Picciano and I'll be there."”

-President, Derek P. - VocalPoint

"Great work Skip - appreciate the opportunity to connect with other Contact Center leaders as we pursue an effortless experience and work to make continuous improvements! Thanks for all you do to bring us together and work on solutions."

-Bob P., Director of Operations, Call Center, Mutual of Omaha

"Skip's knowledge and connections are beneficial for anyone looking to navigate the complexities of CX, CS, and CCaaS. His expertise and strong network can help elevate discussions and drive innovation."

-Senior Director, Customer Support, Melinda K.

Why Buy?

This investment transfers our knowledge to your team. The goal is to allow your team to make it effortless for customers to engage your brand. Practices are refined with assessment, selection and implementation of the People, Process and Technology relating to your customer care team. Attendees completing this program will be able to avoid software missteps that cost organizations millions. This engagement is a must for leaders ready to lead the CX revolution.

SinglePoint Consulting’s Expertise at a Glance

Over 10 years transforming contact centers with AI-driven analytics.
Successfully implemented leading solutions for 50+ clients.
Trained 20+ teams for self-sufficient tech assessments.

Ready to Transform Your Contact Center?

Seize the moment to elevate your call center to elite status—book your one-on-one session today and experience the rush of peak performance!

Limited availability—reserve your session now.

Questions or scheduling help? Contact [email protected]

READY? CLICK HERE

NOT YET? BOOK AN HOUR

Disclaimer: This course is independently developed and delivered by SinglePoint Consulting. CX On The Rocks is not responsible for the accuracy, reliability, or outcomes of any business, financial, or career decisions made based on the content of this course. The views and recommendations expressed are solely those of the course provider. Individuals should consult their own advisors or conduct independent research before making business or career decisions.