CX ON THE ROCKS
PAST EVENTS
JOIN THE COMMUNITY TO ACCESS ALL RECORDINGS
October 14th @ 4:00 ET
Experience Exchange - October
Join our monthly meeting with the partners and our breakout discussions.
WITH THE PARTNERS
October 7th @ 5:00 ET
The Solution Series:
AI, Leadership, and Culture
WITH TAMAR COHEN, JP DUMAS, & MATT EGOL
October 6th 12:00 ET
Journey Management Workshop
Watch CX experts Sean Albertson and Dave Seaton for a fast-paced, insight-packed virtual workshop on the art and science of Customer Journey Management.
WITH SEAN ALBERTSON & DAVE SEATON
September 30th @ 11:00 ET
The Solution Series: CX & Tech
Watch this week's installment of the Solution Series—an interactive and thought-provoking session designed for professionals navigating similar challenges in the evolving customer experience (CX) landscape.
WITH SEAN ALBERTSON, CHRIS HODGES, & SKIP PICCIANO
September 25th @ 11:00 ET
The Solution Series: Journey Management
Watch the recording of the Solution Series session on Journey Management.
WITH DAVE SEATON, STACY SHERMAN, & BRAD SMITH
September 17th 4:00 ET
Experience Exchange - September
Watch the recording of the September CX on the ROCKS Collective gathering where all Partner Consultants came together to share what they're seeing right now in their respective industries.
WITH THE PARTNERS
September 9th 12:00 ET
The Solution Series - Culture & Strategy
Our 30-minute deep dive into Culture & Strategy. Let’s grow together, one conversation at a time.
WITH TAMAR COHEN, JP DUMAS, & MATT EGOL
September 3rd 11:00 & 5:00 ET
Flow into Alignment: A Live Book Launch
In this short and powerful session, Sean shared the story behind the new book, Alignment on the Rocks, and offered a first look at the movement that’s reshaping CX, leadership, and personal growth.
WITH SEAN ALBERTSON
August 27th 11:00 ET
The Solution Series - CX & Tech
Our 30-minute deep dive into CX & Tech. Let’s grow together, one conversation at a time.
WITH CHRIS HODGES & SKIP PICCIANO
August 21st 2:00 ET
The Solution Series - Culture & Strategy
Our 30-minute deep dive into Culture & Strategy. Let’s grow together, one conversation at a time.
WITH JP DUMAS & MATT EGOL
August 13th 4:00 ET
Monthly Meeting: What's Shifting, What's Sticking
Watch our monthly meeting with the partners and our breakout discussions.
WITH THE PARTNERS
August 6th 12:30 ET
The Solution Series - Career & Consulting
Our 30-minute deep dive into Career & Consulting. Let’s grow together, one conversation at a time.
WITH DAVE SEATON & BRAD SMITH
July 29th 1:00 ET
The Solution Series - CX & Tech
Our 30-minute deep dive into CX & Tech. Let’s grow together, one conversation at a time.
WITH SEAN ALBERTSON & ROHAN RAGOO
July 22nd 11:00 ET
The Solution Series - Culture & Strategy
Our 30-minute deep dive into Culture & Strategy. Let’s grow together, one conversation at a time.
WITH SEAN ALBERTSON, JP DUMAS, & MATT EGOL
July 17th 12:00 ET
Monthly Meeting: CX is Dead! Long Live CX!
Watch our monthly meeting with our Sean and our breakout discussions.
WITH SEAN ALBERTSON
July 10th 1:00 ET
The Solution Series - Career & Consulting
Our 30-minute deep dive into Career & Consulting. Let’s grow together, one conversation at a time.
WITH VALERIE PECK, DAVE SEATON, STACY SHERMAN, & BRAD SMITH
CXotR Evolution: From Slack Group to Strategic Hub – Be Part of What’s Next
The CX on the ROCKS Collective is evolving—and we want your voice in the conversation.
WITH SEAN ALBERTSON
June 18th 11:00 ET
Monthly Meeting: Navigating Accelerating Change in CX
Watch our monthly meeting with our special guest speaker and our breakout discussions.
WITH SPECIAL GUEST: NATE BROWN
June 5th 1:00 ET
Innovation Foundation: 7 Proven Strategies to Exceed Rising Customer Expectations
Watch the discussion on how to meet evolving customer demands for personalization, speed, and quality.
WITH SKIP PICCIANO
June 2nd 12:00 ET
CXotR Office Hours: Real Talk, Real Solutions
We tackled the most urgent challenges and promising opportunities facing anyone leading customer experience and service initiatives today, no matter what role you have.
WITH SEAN ALBERTSON
May 29th 12:00 ET
Innovation Foundation: Noble Automation Now: Leading with Confidence in the Age of AI
Watch how to lead with clarity and compassion, turning disruption into a powerful driver of trust, performance, and growth.
WITH CHRIS HODGES
May 21st 2:00 ET
Innovation Foundation: What’s Your Path to Value – Better, Faster, or Cheaper?
Accelerate your path to value as you invest in CX as a winning marketing strategy and engage your organization in building a culture where employee behaviors reinforce your brand promise.
WITH MATT EGOL
May 20th 4:00 ET
Innovation Foundation: From Cost Center to Profit Center: Reframing Contact Centers as Growth Engines
This session will give you the language, the tools, and the fire to change the narrative — and the numbers.
WITH JP DUMAS
May 12th 3:00 ET
Monthly Meeting: Ridiculously Easy to do Business With
Watch our monthly meeting with our special guest speaker and our breakout discussions.
WITH SPECIAL GUEST: DAVID AVRIN
May 6th 12:00 ET
Innovation Foundation: Journey Mapping Mastery: How Leading CX Teams Drive Business Value with Customer Insights
Explore how to embed journey mapping into the rhythms of strategy, operations, and innovation.
WITH DAVE SEATON
April 23rd 2:00 ET
Innovation Foundation: Building a Culture of Experimentation
How to reinforce the right behaviors, turning insights into action at the speed of Al to create a self-funding growth flywheel.
WITH MATT EGOL
April 15th 2:00 ET
Monthly Meeting: Getting Executive Buy-In for Customer Experience
Watch our monthly meeting with our special guest speaker and our breakout discussions.
WITH SPECIAL GUEST: JEANNIE WALTERS
April 10th 4:00 ET
Innovation Foundation: CX on the ROCKS Collective Platform Introduction
Learn how to navigate the platform, maximize its benefits, and engage with like-minded professionals who share your goals.
WITH SEAN ALBERTSON
April 1st 5:00 ET
Innovation Foundation: Demystifying Data
Discover how to elevate organizational influence during this session!
WITH JASON TEN-POW
March 26th 2:00 ET
Innovation Foundation: Are Your Strategy, Culture, and Brand Promise Aligned?
Watch for an interactive discussion on how to modernize your approach to brand, CX, and culture together!
WITH MATT EGOL
March 19th 4:00 ET
Innovation Foundation: Using AI for Dramatic Improvements in Efficiency & CX
Watch to learn how AI can enhance employee efficiency and elevate customer experience!
WITH CHRIS HODGES
March 11th 5:00 ET
Monthly Meeting: CX on the ROCKS
Discover why customer service and experience are more critical than ever and how leading brands are leveraging them to build loyalty and trust!