Why Me?
Because I’ve lived in the trenches—and won big.
Over more than two decades, I’ve scaled contact centers, rebuilt retention engines, and helped major brands like Comcast, Expedia, and Spectrum turn CX into a growth machine.
Here’s the proof:
- $100M+ in revenue growth from sales and retention transformations
- 400% mobile sales growth and 200% increase in gross bookings through CX and digital strategy
- $78M in cost savings and churn reduction by deploying AI-powered disconnect yield strategies
- Led 5,000+ agents across global BPO and in-house operations with consistent CX + conversion gains
- Cut agent attrition by one-third and generated double digit sales conversion improvement
- Built the INSIDE OUT™ Framework—a systemized CX engine that turns your contact center into a revenue powerhouse
Whether you’re in crisis mode or just need a fresh set of expert eyes, this 1:1 session is your first step.
Investment: $350 per session
Includes: 60-minute Zoom call, summary email with key recommendations, and optional next steps.
Book now and let’s figure out where the gaps are—and how to turn them into growth. You'll receive a calendar invite and prep form to get the most out of our time together.
What You’ll Get
A high-impact, no-fluff 1:1 strategy session built to solve real problems—not just theory.
A rapid diagnostic of your biggest CX blind spots (sales, service, retention, EX)
Real-time strategic guidance to reduce churn, grow revenue, or optimize your contact center
Clear next steps, whether you need a workshop, a roadmap, or a full transformation
Bonus: Walk away with at least one framework, checklist, or tool you can use immediately
Who This Is For
Founders, operators, and CX leaders at companies doing $10M–$500M+ in annual revenue who are serious about scaling without letting revenue slip through the cracks. If you’re losing deals, burning through agents, or throwing cash at new customer acquisition without fixing churn, this session is your wake-up call.
Disclaimer: This course is independently developed and delivered by CX & Growth Strategies, LLC. CX On The Rocks is not responsible for the accuracy, reliability, or outcomes of any business, financial, or career decisions made based on the content of this course. The views and recommendations expressed are solely those of the course provider. Individuals should consult their own advisors or conduct independent research before making business or career decisions.