CX ON THE ROCKS
UPCOMING EVENTS
February 11th
4:30 PM ET (1 hr)
EXPERIENCE EXCHANGE
With JP Dumas
Retention Decisions, Not Dashboards
In the February Experience Exchange, we’ll focus on churn reduction by turning retention signals into decisions that hold after the meeting. You will work through real-world examples with peers to identify where intervention breaks down, why decisions reopen, and which constraints keep churn risk repeating. You will leave with one clear decision rule to bring into your next retention operating review, plus a recap of the repeat patterns surfaced across the group.
February 19th
12:00 PM ET (1 hr)
SOLUTION SERIES
With Jason Ten-Pow, CEO, ONR Edge
Reactive to Proactive CX - What the Maturity Data Reveals
Most organizations are strong at listening, but still get stuck in reactive motion when pressure hits. In this session, Jason Ten-Pow and Sean Albertson walk through key patterns from the CX Maturity Study and show what separates proactive CX from perpetual firefighting. You will leave with a clear way to benchmark your organization by taking a short AI interview that maps your reality to the same maturity dimensions.
March 11th
4:30 PM ET (1 hr)
EXPERIENCE EXCHANGE
The CX on the ROCKS Experience Exchange is a monthly interactive series where CX leaders, consultants, and practitioners explore critical trends, share insights, and engage in expert-led discussions that drive real-world impact.
March 17th
2:00 PM ET (1 hr)
SOLUTION SERIES
with Outsource Consultants