CXotR: Elevating Customer Experience with Noble Automation & AI

Newsletter Series Article 1: The Noble Path to AI-Enhanced Customer Experience By Chris Hodges

Artificial Intelligence is transforming the way companies interact with their customers. From instant support to predictive personalization, AI offers powerful tools to streamline service. But here’s the rub: when AI is deployed purely for cost-cutting or speed, it risks dehumanizing the very experiences it was meant to improve... Read the Full Article

Upcoming Events!

May 20th 4:00 ET

Innovation Foundation: From Cost Center to Profit Center: Reframing Contact Centers as Growth Engines

With JP Dumas

May 21st 2:00 ET

Innovation Foundation: What's Your Path to Value - Better, Faster, or Cheaper?

With Matt Egol

May 29th 12:00 ET

Innovation Foundation: Noble Automation Now: Leading with Confidence in the Age of AI

With Chris Hodges

Confessions of a CX Executive: AI Won't Save You (But It'll Definitely Expose Your Broken Processes Faster)

By JP Dumas

Let me confess something I probably shouldn’t say out loud:
I used to think AI would save us.

I imagined AI marching into the contact center like a silicon savior—automating the annoying stuff, fixing our routing issues, and finally giving that one agent in the back row the right upsell offer to pitch instead of quoting Boiler Room during calls. But here’s the truth we don’t say enough in boardrooms... Read the Full Article

Why CX Is A Smart Investment: New Research Proves Its ROI Value

By Stacy Sherman

If you’re still treating customer experience (CX) as a “nice-to-have” in 2025, it’s time to shift your thinking. The data is clear—CX is now a business lifeline, and it’s no longer enough to simply “do” CX. To thrive in 2025 and beyond, your business needs to do it right... Read the Full Article

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