By Sean Albertson
2025 was a tough year for CX. Expectations spiked. Teams were strained. And a lot of us felt like we were navigating whitewater without a paddle.
So I wrote an article about what really happened and how the Collective will step up even more in 2026 with coaching, insights, and community support to help you navigate the rapids ahead.
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In 2026, the CX on the ROCKS Collective is moving to be more Membership focused. To continue to receive all of the value of our program, please join the Collective. It's free and we want to make sure you get the help you need navigating the customer landscape as it shifts beneath our feet.
Upcoming Events!
Experience Exchange - January
With the Partners
Wednesday, January 14th @ 12:00 ET
Join us for the first CX on the ROCKS Collective gathering in the new year. Our Partner Consultants will come together to share what they're seeing right now in their respective industries, from emerging disruptions to enduring trends impacting customer experiences and your careers.
Solution Series
With Dave Seaton
Thursday, January 22nd @ 12:00 ET
Join Dave Seaton as he discussed his Chicken Dinner Club for Independent Consultants, or those considering it.
Grow Your Authority on LinkedIn Without Spending 37 Hours a Day Staring at a Blinking Cursor
Want to be known as the expert in your field? Grow your network of future clients by hundreds every month? Attract speaking gigs, podcast interviews, and sponsored webinar offers? Win more clients?
In Chicken Dinner Club, you’ll learn a proven framework for consistently sharing your expertise without the agony of staring at a blank page and trying to think of something new to write about.
Register Here for Dave's Session
