By Stacy Sherman
AI voice agents are already on the front lines — answering calls, switching languages, and gathering insights from every interaction. But automation alone won’t deliver great customer experiences (CX). The key is doing it right.
In this episode of Doing CX Right, Stacy Sherman and Richard Lin, CEO of Anyreach, explore how to deploy voice AI with transparency, personalize at scale, and prepare for a future where AI isn’t just assisting humans — it’s talking to other AI. Because the real ROI isn’t in automation alone — it’s in how you design the experience. Smart choices turn AI from a cost-saver into a brand-builder.... Listen to the Full Podcast
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Innovation Foundation: Noble Automation Now: Leading with Confidence in the Age of AI
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June 5th 1:00 ET
Innovation Foundation: 7 Proven Strategies to Exceed Rising Customer Expectations
With Skip Picciano
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Article 2: Beyond the Bot-Designing Human-Centered AI for Service
By Chris Hodges
We’ve all had frustrating chatbot experiences: robotic responses, irrelevant answers, and the dreaded “I didn’t understand that” loop. When AI falls short of expectations, it damages trust and drives customers away.
So how do we build AI systems that genuinely enhance service? It starts by designing with humans at the center. Noble Automation calls for AI that adapts to customers—not the other way around.... Read the Full Article
The Secrets to Stellar Customer Support in Telecom
By Jason Ten-Pow & Sean Albertson
Achieving dominance through exceptional support. How leading Telco brands build loyalty and elevate CX across channels.
The Gist
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Exceptional support experience. Top-performing telecom brands are three times more likely to provide exceptional customer support, leading to increased loyalty and satisfaction.
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Cross-channel consistency. Inconsistent experiences across multiple channels frustrate customers, highlighting the need for integrated support strategies to enhance brand perception.
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Importance of compassion. Brands that train staff to show compassionate communication are 2.4 times more likely to deliver professional support.... Read the Full Article
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