Book a One-on-One CX Coaching Session with Skip Picciano

Transform Your Customer Experience Strategy—One Hour at a Time

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In an era where customer expectations skyrocket daily, contact centers face relentless pressure to deliver seamless experiences, slash costs, and empower agents. Falling short doesn’t just risk churn—it risks obsolescence. If you’re grappling with high call volumes, fragmented omni-channel strategies, or lagging CSAT, you’re not alone. And you don’t have to navigate this alone.

In just 60 minutes, unlock the clarity, strategy, and momentum to revolutionize your contact center with guidance from one of the industry’s most seasoned transformation experts, Skip Picciano.

BOOK AN HOUR WITH SKIP

Why Work With Skip?

Skip Picciano is a globally recognized contact center strategist, thought leader, and innovator with over 30 years of leadership across Fortune 500 brands, startups, and consulting. As the founder of Single Point Contact Center Advisors, he’s built a legacy of turning complex challenges into actionable results, driving millions in savings and transforming customer and employee experiences (CX and EX).

Skip is the architect of the Single Point Precision Framework, a proven methodology that optimizes contact centers through AI-driven automation, omnichannel integration, and data-powered insights. His approach has empowered leaders to reduce call volumes by 25–35%, boost CSAT by 5–10%, and cut AHT by 15–20%, as validated by clients across retail, finance, healthcare, and telecom.

With a track record of leading digital transformations, implementing agentic AI, and fostering customer-centric cultures, Skip combines strategic vision with practical tools. He’s advised C-suite executives, streamlined operations for 500-agent centers, and empowered frontline teams to deliver with empathy and efficiency. Whether you’re tackling high turnover, siloed tech stacks, or AI adoption hurdles, Skip delivers candid, results-focused coaching to propel you forward.

What to Expect in Your Coaching Session

This isn’t a fluffy chat or a generic pitch. Skip’s 60-minute session is a deep dive tailored to your contact center’s unique challenges, designed to deliver immediate impact.

You will receive:

Expert Diagnosis of Critical CX and EX Pain Points

Skip will pinpoint the “friction points” in your contact center—whether it’s excessive call volumes, agent burnout, or disjointed customer journeys—using his Precision Framework to uncover root causes.

Customized Strategies with the Single Point Precision Framework

From leveraging agentic AI for 25–35% call containment to optimizing omni-channel flows for 10% CSAT gains, Skip will craft a roadmap to eliminate inefficiencies and align your tech with business goals.

Actionable, High-Impact Takeaways

Walk away with a tailored action plan—e.g., a 30-day AI chatbot pilot or omni-channel integration checklist—to implement immediately, driving measurable ROI like $100K–$1M in annual savings.

A Trusted Partner for Transformation

Skip’s no-nonsense style, backed by 30 years of results, ensures you get strategic clarity and practical solutions, not just theory. He’s your ally in navigating the complexities of 2025’s CX landscape.

Who This Is For

This session is ideal for:

Contact Center Directors seeking to reduce costs and elevate CSAT
CX and Operations Leaders aiming to streamline omni-channel strategies
IT and Digital Teams integrating AI and analytics for efficiency
C-Suite Executives building customer- and employee-centric cultures

“Skip at SinglePoint claims to be agnostic, candid and trusted. After working with Skip to select a CCaaS vendor, I can say he is all three. His years of experience, product knowledge and negotiating skills stood out and delivered considerable value to our selection process and ultimately to the contract.” — Court M., Otterbox

"This is an awesome opportunity to hear words of wisdom from contact center industry veterans that understand customer buying habits and how to capture a larger share of your market. Let me know when you guys do a lunch and learn in Florida Skip Picciano and I'll be there."

— Derek P., President, VocalPoint

"Skip is not only extremely knowledgeable about the customer contact center, he has an innate ability to quickly assess and understand how he can help a prospect or current customer. He will quickly demonstrate the value he can add and if he can't help you he won't wast your time. I would highly recommend Skip for anyone in the contact center space. He will add value to your business."

—Scott P. Senior Vice President, PPT Solutions

Why Now?

Contact centers are at a tipping point in 2025. Agentic AI automates 25–35% of calls, omnichannel platforms cut response times to under 30 seconds, and advanced analytics replace outdated surveys with 20% richer insights. Yet, 60% of AI projects fail due to poor alignment, per Gartner 2025, and 40% of centers face agent turnover, per ICMI 2024. Skip’s coaching equips you to overcome these challenges, leveraging trends to achieve:

Cost Savings: Reduce call volume by 25–35%, saving $0.50–$2 per interaction.
CSAT Gains: Boost customer satisfaction by 5–10% with personalized journeys.
Agent Empowerment: Cut AHT by 15–20% and turnover by 10% with AI coaching.

Whether you’re aiming to launch a digital-first strategy, integrate predictive routing, or build a resilient CX culture, this 60-minute session will give you the clarity and tools to lead with confidence.

Skip’s Credentials at a Glance

30+ years leading contact center transformations for Fortune 500 and startups
Founder of Single Point Contact Center Advisors, driving millions in client savings
Creator of the Single Point Precision Framework, adopted by global CX teams
2024 Award Winner for Best CX Innovation
Trusted advisor to CEOs, with expertise in AI, omni-channel, and analytics
Thought leader on LinkedIn, sharing insights with 5,000+ CX professionals
Keynote speaker at industry events, inspiring actionable CX strategies

Let’s Transform Your Contact Center

Don’t let high call volumes, fragmented tech, or AI missteps hold you back. In one focused hour, Skip Picciano will help you unlock your contact center’s potential, delivering strategies that drive immediate results and long-term success.

Ready to reduce effort, drive loyalty, and transform your CX? Let’s get started.
Reach out to [email protected]

Book Your Coaching Session Now