Book a One-on-One CX Coaching Session with Sean Albertson
Transform Your Customer Experience Strategy—One Hour at a Time
book nowCustomer expectations are evolving by the day—and brands that fail to meet them risk more than churn.
They risk irrelevance.
If you're feeling the pressure to improve customer loyalty, operational performance, or internal CX alignment, you're not alone. And you're not without help.
In just one hour, you can unlock the clarity, strategy, and momentum you need to move forward—with guidance from one of the most trusted voices in customer experience transformation.
Why Work With Sean?
Sean Albertson is an award-winning author, keynote speaker, and globally recognized customer experience strategist. With over 25 years of leadership across startups and Fortune 200 brands, Sean has built a reputation for turning complexity into clarity—and CX theory into business results.
He’s the creator of the 4ROCKS™ Framework—a practical, proven methodology for identifying and eliminating friction in the customer journey. Through it, he helps leaders surface the root causes of customer struggle, reduce effort, and design experiences that foster long-term loyalty and measurable ROI.
Throughout his career, Sean has led CX transformation at scale, combining human-centered design with AI-powered analytics, journey mapping, and operational coaching to turn insights into action. He’s advised CEOs, guided CX teams through digital transformation, and empowered frontline teams to deliver with empathy, speed, and professionalism.
Whether you're struggling with fragmented journeys, low NPS, or a disconnected CX strategy, Sean brings the strategic vision, practical tools, and straight-talking insight you need to move forward with confidence.
What to Expect in Your Coaching Session
This is not a generic conversation or a high-level chat. Sean will roll up his sleeves with you in a focused 60-minute session designed to move your CX initiatives forward immediately.
You will receive:
Expert Diagnosis of Your Most Pressing CX Challenges
Sean will quickly help you uncover the "rocks" in your customer experience—the unseen barriers causing customer effort, frustration, or churn.
Tailored Insights Using the 4ROCKS™ Framework
Whether your friction stems from broken processes, misaligned platforms, or operational silos, Sean will guide you through how to break, erode, or remove the obstacles standing in your way.
Actionable Takeaways
You'll leave with customized, tactical next steps to implement right away, boosting customer ease and employee alignment across your organization.
A Trusted Advisor You Can Rely On
Sean doesn’t do surface-level solutions. He brings deep industry insight, candor, and a track record of delivering results across sectors like finance, telecom, retail, and healthcare.
Who This Is For
This session is ideal for:
- CX and Customer Success Leaders seeking clarity on strategy and execution
- Contact Center and Ops Teams wanting to reduce effort and elevate outcomes
- Product, Marketing & Digital Teams aiming to better align with customer expectations
- Executives building a customer-centric culture from the inside out
- Consultants and Agencies looking to elevate their CX game with best-in-class methodology
Sean’s Credentials at a Glance
- 25+ years leading CX across startups and Fortune 200 companies
- Author of 4ROCKS: Reduce Effort, Drive Loyalty, Transform the Customer Journey
- Creator of the 4ROCKS™ Framework, used by CX teams worldwide
- Finalist: CMSWire's CX Leader of the Year
- Founder of the CX on the ROCKS Collective, uniting professionals across the 4 C’s of experience: Customer, Career, Community, and Core
- Sought-after international speaker and workshop facilitator
Let’s Get to Work
Whether you're looking to make fast progress on a big initiative—or need a fresh, expert perspective to unblock your team—this 60-minute coaching session will give you the clarity and confidence to move forward.
- Only a few spots available per month—reserve yours today.
- Have questions first? Reach out directly to [email protected]