PARTNERS

With over 20 years of experience as a CX leader across companies ranging from startups to Fortune 200, Sean has been instrumental in transforming customer journeys to reduce effort and foster loyalty. As an international speaker and CX advisor, he leverages advanced tools like text analytics, operational metrics, journey analytics, and AI-driven survey programs to create impactful customer experience strategies.

J.P. Dumas is a CX powerhouse with 25+ years of experience transforming contact centers into revenue-generating machines. From scaling multi-billion-dollar operations to slashing churn and boosting loyalty, he helps businesses turn "meh" customer experiences into brand-defining moments. As the founder of CX & Growth Strategies, LLC, J.P. partners with organizations to optimize sales, retention, and employee engagement—because happy teams create happy customers (and happy customers drive revenue).

Dave Seaton is an award-winning consultant, entrepreneur, and founder of Seaton CX—a customer experience consulting firm—helping companies grow profitably by understanding and serving their customers. Creator of the DARMA™ method for customer journey mapping, he’s helped clients transform their customer journeys in diverse industries including healthcare, cybersecurity, telecom, manufacturing, software, nonprofits, and education.

Stacy Sherman is a professional speaker, advisor, and founder of Doing CX Right® consultancy, helping companies build unbreakable loyalty across customers, employees, and partners. With 25 years at top companies, a Marketing MBA, and certifications in Journey Mapping and UX, she delivers a proven, research-backed framework for real business impact.