CX On The Rocks

Whether you're a seasoned CX expert or just starting to dive into the world of customer experience, our community offers a platform for sharing knowledge, exploring the latest trends, and driving meaningful change in how brands connect with their customers.

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CXotR: AI Voice Agents: Big CX Wins, Smarter Lessons, Better ROI

By Stacy Sherman AI voice agents are already on the front lines — answering calls, switching languages, and gathering insights from every interaction. But automation alone won’t deliver great customer experiences (CX). The key is doing it right. In this episode of Doing CX Right, Stacy Sherman a...

May 27, 2025

CXotR: Elevating Customer Experience with Noble Automation & AI

Newsletter Series Article 1: The Noble Path to AI-Enhanced Customer Experience By Chris Hodges Artificial Intelligence is transforming the way companies interact with their customers. From instant support to predictive personalization, AI offers powerful tools to streamline service. But here’s t...

May 12, 2025

CX on the ROCKS Update

As most of you know, we have launched our new platform and community for the CX On The Rocks Collective. This is a large transition and we are working out bugs as we go through the process. For now, go to www.cxontherocks.com. From there, click on the large "join now" button in the top right corn...

May 02, 2025

CXotR: 5 Must-Have Elements for Customer Journey Maps

By Dave Seaton A well-crafted customer journey map rallies your colleagues around the customer’s needs, engages the executive leadership team, and primes your organization to change. It shows you where to invest your limited resources to create the greatest impact on customer experiences and bus...

Apr 29, 2025

CX on the ROCKS Newsletter - April 21, 2025

What do you hope to get from the CX on the ROCKS Collective? Grab a 15-minute meeting with Sean Albertson, Founder of the Collective to talk about your needs! Sean's Calendar Why Mobile App Suck and How to Fix Them by Jason Ten-Pow This article explores why mobile apps often fall short across ...

Apr 21, 2025

CX on the ROCKS Newsletter - April 15, 2025

What do you hope to get from the CX on the ROCKS Collective? Grab a 15-minute meeting with Sean Albertson, Founder of the Collective to talk about your needs! Sean's Calendar FIND Your Rocks: The First Step to Overcoming Obstacles by Sean Albertson The FIND framework helps you identify the hid...

Apr 14, 2025

CX on the ROCKS Newsletter - April 9, 2025

What do you hope to get from the CX on the ROCKS Collective? Grab a 15-minute meeting with Sean Albertson, Founder of the Collective to talk about your needs! Sean's Calendar The Evolution or Destruction of CX by Sean Albertson In today’s data-driven world, traditional customer experience ...

Apr 10, 2025

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