CXotR: Future Proofing your CX Career

Jul 08, 2025

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By Brad Smith

“Where is my CX career going? How can I grow it, protect it, and thrive in these disruptive times?”.... Read the Full Article

Upcoming Events!

The Solution Series – Career & Consulting

With Valerie Peck, Dave Seaton, Stacy Sherman, & Brad Smith

Thursday, July 10th @ 1:00 ET

Join us for this week's installment of the Solution Series, where we will focus on career & consulting—an interactive and thought-provoking session designed for professionals navigating similar challenges in the evolving customer experience (CX) landscape.

Why Credit Unions and Banks with Call Centers Need a FedRAMP High Contact Center Software Solution By Skip Picciano

A FedRAMP High contact center software solution emerges as a critical tool. Here’s why.....Read the Full Article

Programs

We're thrilled to announce the launch of our new training programs and coaching services—now available to help you grow, lead, and succeed!

Customer Intelligence Strategy Workshop

SVP, Customer Strategy | Hospitality consortium

www.cxontherocks.com

Accelerating Impact

Disclaimer: This course is independently developed and delivered by JourneySpark Consulting. CX On The Rocks is not responsible for the a...

www.cxontherocks.com

Article 4: From Data to Delight – Using AI Insights to Personalize at Scale By Chris Hodges

Personalization only works when it feels real. When it feels automated or manipulative, it backfires.... Read the Full Article

What do you hope to get from the CX on the ROCKS Collective?

Grab a 15-minute meeting with Sean Albertson, Founder of the Collective to talk about your needs!

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What 2025 Exposed, and How We'll Navigate 2026 Together

By Sean Albertson 2025 was a tough year for CX. Expectations spiked. Teams were strained. And a lot of us felt like we were navigating whitewater without a paddle. So I wrote an article about what really happened and how the Collective will step up even more in 2026 with coaching, insights, and community support to help you navigate the rapids ahead. CX on the Rocks: What 2025 Exposed, and...

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