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Doing CX Right® podcast with Stacy Sherman
In this episode, Stacy Sherman and Priscilla Brooke, CX leader at Buzzsprout, share bold strategies to move beyond reactive service and redefine it as true customer success.... Watch the Full Podcast
Upcoming Events!
The Solution Series – CX & Tech
With Chris Hodges, Skip Picciano, & Jason Ten-Pow
Tuesday July 29th @ 3:00 ET
Join us for this week's installment of the Solution Series, where we will focus on CX & Tech—an interactive and thought-provoking session designed for professionals navigating similar challenges in the evolving customer experience (CX) landscape.
Register Here for The Solution Series
Opening Day at Coors Field: How MLB and the Rockies Revived the Game-and What Contact Centers Can Learn By Skip Picciano
Here’s how baseball turned the tide—and how contact centers can steal a page from the MLB playbook......Read the Full Article
Programs
We're thrilled to announce the launch of our new training programs and coaching services—now available to help you grow, lead, and succeed!
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Article 5: Building Trust in an AI-Driven Experience Economy By Chris Hodges
Trust is the foundation of every lasting customer relationship. And in a world where AI makes more decisions and takes more actions on your behalf, trust becomes even more fragile and more important... Read the Full Article
What do you hope to get from the CX on the ROCKS Collective?
Grab a 15-minute meeting with Sean Albertson, Founder of the Collective to talk about your needs!
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