Book a One-on-One CX Coaching Session with Matt Egol

Transform Your Customer Experience Strategy—One Hour at a Time

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Unlock Your Company’s Full Growth Potential with the Right CX and Culture

Why are customer experience and culture interconnected and important topics for leaders in any industry? Evoking emotions along the customer journey requires leadership attention to the behaviors you want to nurture for how employees show up with customers and with one another. Paying attention to CX and culture together is one of the most valuable places that leaders can focus their time to drive a higher ROI from their investments in customer experience.

In just one hour, you can identify ways to amplify the CX and culture connection at your organization, prioritizing ways to accelerate value from your CX initiatives. Don’t let culture eat your strategy for breakfast!

BOOK AN HOUR WITH MATT

Why Work With Matt?

Matt has more than 25 years of experience helping companies build stronger cultures that fuel higher growth. Whether you are at a F1000 company or an emerging brand looking to sustain hyper growth without losing what makes you special, focusing on CX and culture together is key to unlocking growth and driving faster value realization from your investments in CX. Matt can help you build a self-funding growth flywheel, where savings – from applying AI, building a culture of experimentation, and attacking your cost of quality – help you fund your CX capabilities and drive top-line benefits for new customer acquisition, retention, and loyalty.

Matt brings his experience from leading the CX practices at Booz & Company and PwC (which acquired Booz and rebranded it Strategy&) to his work at JourneySpark Consulting, which Matt founded two years ago. While at PwC, Matt worked with F1000 clients, as well as private-equity owned and emerging private companies.

Matt brings cross-industry perspective focused on CX and culture. Earlier in his career he led the Digital Transformation practice for Retail & Consumer clients at Booz & Company. As one of the founders of Booz Digital, Matt broadened his focus across industries, ranging from healthcare to financial services to travel and hospitality to technology to BtoB manufacturing. Matt became the go-to partner at the intersection of CX and culture, helping clients turn strategies into lasting results by building cultural movements that drive business outcomes.

Matt is the host of The CX and Culture Connection podcast and author of the best-selling book by the same name.

What to Expect in Your Coaching Session

As Yogi Bera said, “In theory there is no difference between theory and practice, in practice there is.” This is not your typical conversation with a consulting partner. Matt brings pragmatic experience coaching executives and their teams on how to build a cultural movement at their organization that helps them get beyond knowing what to do, to driving real change at their organization.

You will receive:

Help building alignment with other stakeholders in the organization

Matt will help you to build insights and engage other stakeholders to drive alignment for how your CX strategy brings to life your mission, vision, purpose, and values.

Tailored Insights Using the CX & Culture Connection ™ Value Accelerator

Whether your CX strategy is focused on Better, Faster, or Cheaper, prioritizing the cultural behaviors to focus on to evoke emotional peaks along the customer journey is key to delivering on your brand promise and realize better business outcomes.

Actionable System of Change

Together, we’ll choose from a holistic set of change levers to reinforce adoption of the right cultural behaviors that deliver on your CX strategy (e.g., hiring, rituals, storytelling, L&D programs, recognition and rewards, listening, operational KPIs, etc.).

Who This Is For

Coaching on the CX and culture connection is ideal for:

C-level sponsors of customer, brand, product, digital, and employee experience
Leaders of CX teams looking to build their teams and enhance collaboration across functions in their organization
Product, Marketing, Analytics & Digital Teams looking to embed CX in their work
HR leaders and other culture champions looking to amplify the connection of CX and EX for high-performing cultures

“Matt helps you bring to life the mindsets, behaviors, skills, and relationship networks in your organization to get the most out of your investments in CX.”

—VP Marketing | Travel & Hospitality

“Change management and paying attention to culture are essential to realize the highest ROI from your investments in experience management. Matt focuses on helping your team apply actionable ideas to accelerate value.”

—Chief Experience Officer | SaaS Technology Company

“For decades, the marketing industry has been fixated on Brand. Companies with CX as a core marketing strategy perform better financially. Matt’s decades of experience help marketers get this right.”

— CEO | marketing trade association

Matt’s Credentials at a Glance

25+ years of consulting experience across a broad set of industries helping companies build capabilities and cultures to become more customer-driven
Author of The CX & Culture Connection: Creating a Growth Flywheel by Approaching Customer Experience and Culture Together (reached #1 on Amazon in org change category)
Host of the CX & Culture Connection Podcast
Co-founder of Booz Digital and leader of the CX practice at Booz & Company and PwC
Advisory Board member of The Katzenbach Center for Culture & Change Leadership (started at Booz & Company, and continued at PwC after it acquired Booz & Company) (bi-weekly episodes for 2+ years)
Founder & CEO of JourneySpark Consulting

Let’s Get to Work

Whether you're looking to make fast progress on a big initiative—or need a fresh, expert perspective to unblock your team—this 60-minute coaching session will give you the clarity and confidence to move forward.

Limited spots available each month—reserve yours today.
Have questions first? Reach out directly to [email protected]

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