Book a One-on-One CX Strategy Session with Kate Brouse
Making the Contact Center a Profit Powerhouse
book nowIn today's market, you're facing relentless pressure: budget ceilings are shrinking, and the mandate to adopt AI and automation is louder than ever. How do you pay for the technology you need to differentiate your brand without having to ask for an increased budget?
The answer isn't a silver bullet—it's a sustainable, self-funding model. In 6 our CX strategy session, you will understand the essentials and be on your way to a tactical roadmap for implementing AI and driving CX innovation, funded by optimizing labor efficiency within your existing operations.
You'll gain strategic vision from a CX Advisor who specializes in turning complexity into a clear, self-funded path forward.
Why Work With Kate?
Kate is a CX technology Advisor and BPO Matchmaker at Outsource Consultants where they specialize in creating the self-funded path to digital transformation. With a decade of experience across the contact center industry—from SaaS to BPO partnerships —she brings a wide-angle lens to every challenge, helping CX leaders look at the big-picture within the contact center focused on driving efficiency gains leveraging technology and humans.
Kate’s approach is framed by a deep commitment to inclusion and empathy. As a disability advocate, she understands true innovation lies in designing experiences that elevate every human interaction—for customers and for agents. This unique perspective allows her to act as a Servant Challenger, guiding clients with candor toward the best-fit solutions and a purpose-driven CX strategy.
What to Expect in Your Coaching Session
This 60-minute consultation is designed to uncover two things: 1) current brand pain points, and 2) the CX initiatives that will drive revenue efficiency and loyalty. The goal is to gain an understanding of where you are now as a brand, where you want to be in 3-6 months, and where you want to be in the next year or two. Together we will begin to craft a CX Dream Path to your desired destination without increasing your current budget.
You'll receive:
Expert Diagnosis of the Budget Bottleneck
We will quickly uncover the cost pressures and budget challenges that are blocking your team from innovating.
Tailored Insights Using the "From Drain to Gain" Framework
Kate will walk you through how to implement the CX Flywheel—a strategic way to generate a budget surplus (the "Gain") that self-funds AI and technology goals.
Clear, Actionable Next Steps
You will leave knowing the next steps to achieve 20–70% cost reductions and drive loyalty and revenue for your brand.
A Trusted Advisor and Advocate
All CX Advisors at Outsource Consultants offer unbiased, vendor-agnostic advice and serve as advocates throughout the entire process, all at no cost to your organization.
Who This Is For
This session is ideal for CX and contact center decision-makers, executives, and product leaders who are serious about implementing AI but cannot secure new budget or are navigating rising operational costs.
Kate’s Credentials at a Glance
- Â CX Advisor & BPO Matchmaker specializing in self-funded transformation at Outsource Consultants
- Â Disability Advocate and Speaker passionate about inclusive, human-centered CX design
- Â 10+ years in the contact center industry including BPO, SaaS sales, Partnerships, and strategic vendor matchmaking
- Â Proprietary Network of 1,000+ vetted call center locations and 500+ AI/Tech solutions
- Stevie Awards Judge
Let’s Get to Work
If you're ready to stop viewing your contact center as a drain on resources and turn it into a powerhouse that funds its own innovation, this 60-minute strategy session is your first step.
- Only a few spots available per month—reserve yours today.
- Have questions first? Reach out directly to [email protected]
Limited to one hour per member at this discounted rate. Additional coaching packages available.