Tired of fighting churn, low agent morale, or stalled growth? Let’s turn your contact center into your most reliable engine for revenue, retention, and trust.
Whether you’re a founder, operator, or customer experience leader, this session is built to diagnose your biggest CX challenge—and give you a clear plan forward.
Why Work With JP?
With over two decades of executive experience leading customer experience, retention, and contact center strategy at brands like Comcast, Expedia, and Spectrum, JP brings a grounded, inside-out approach to CX transformation. As Founder of CX & Growth Strategies, he helps small and mid-sized businesses operationalize customer experience in a way that aligns employee experience, sales performance, and intelligent automation for measurable results.
He’s not just here to talk theory—he’s walked the floor, led 5,000+ person teams, managed $500M+ P&Ls, and built CX systems that drive loyalty and lift LTV. If you’re serious about turning your customer experience into a competitive advantage, you’re in the right place.
What You’ll Gain
Clarity on the biggest friction points in your current customer journeyÂ
A custom action plan to improve retention and unlock revenue in your contact centerÂ
Strategic guidance on how to align employee experience and CX goals
Proven insights from JP’s INSIDE OUT™ Framework to drive meaningful transformation
Optional follow-up pathways to workshops, audits, or executive coaching
Who This Is For
- Founders and operators navigating growth and scale - most often at companies between $10M and $500M in annual revenue
- CX leaders responsible for churn reduction, agent performance, or NPS
- RevOps, Support, or Contact Center heads looking to drive top-line impact
- Anyone who’s been handed “customer experience” and is figuring out what that actually means all.
JP’s Expertise at a Glance
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20+ years driving CX, retention, and contact center results
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Scaled $500M+ P&L’s and led 5,000+ team operations across in-house and BPO environments
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Drove double-digit sales growth and slashed employee attrition 33% – proving that empowered teams fuel customer loyalty
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Creator of the INSIDE OUT™ Framework – used by scaling companies to turn CX into a growth engine
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Stevie Awards judge and go-to advisor for fast-growing, CX driven brands
Ready to Get Unstuck?
This isn’t fluff. This is your first step toward turning CX into your growth strategy.
Let’s stop the churn and start the growth
Book Your One-on-One Session
- Limited Availability—reserve your session now
- Questions or scheduling help? Contact: [email protected]
Limited to one hour per member at this discounted rate. Additional coaching packages available.