Book a One-on-One Journey Mapping Session with Dave Seaton of Seaton CX

Map Your Customer Journey With Clarity and Confidence

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Struggling to move your customer journey mapping project forward?

Whether you're stuck mid-way, unsure how to start, or trying to drive action from a completed map, this expert-led session with Dave Seaton will help you get unstuck and on track. You’ll leave with a clear path to a journey map that actually drives change in your organization.

BOOK AN HOUR WITH DAVE

Why Work With Dave?

Dave Seaton is an award-winning consultant, entrepreneur, and founder of Seaton CX—a customer experience consulting firm—helping companies grow profitably by understanding and serving their customers. Creator of the DARMA™ method for customer journey mapping, he’s helped clients transform their customer journeys in diverse industries including healthcare, cybersecurity, telecom, manufacturing, software, nonprofits, and education.

What to Expect in Your Coaching Session

This focused 60-minute coaching call is designed to pinpoint where you are in your journey mapping process—and what’s standing in your way. You’ll leave with clarity, momentum, and a customized path forward.

Topics we might cover include:

How to apply the DARMA™ method to your unique journey mapping needs

What to include on your journey map—and what belongs in a supporting report

Best practices for conducting research, analyzing insights, and presenting the voice of the customer

Tools and platforms for visualizing your journey map effectively

Strategies for stakeholder engagement and cross-functional buy-in

How to link your journey map to business outcomes and strategic goals

Who This Is For

This session is ideal for:

CX and Customer Success Leaders seeking clarity on strategy and execution
Contact Center and Ops Teams wanting to reduce effort and elevate outcomes
Product, Marketing & Digital Teams aiming to better align with customer expectations
Executives building a customer-centric culture from the inside out

“I worked with Dave for roughly one year on a number of different projects. He is a true expert on a variety of Customer Experience areas and brings a fresh and thoughtful perspective to every conversation. If you are looking for strategic or tactical help on your CX journey, I’d strongly recommend working with Dave.”

— Chief Marketing Officer | B2B SaaS

“He immediately established himself as a CX expert with a methodical and clear process to develop a journey map for our employees. Dave exceeded my expectations in the area of partnership. He went above and beyond to ensure we developed quality work and was truly a pleasure to collaborate with. I am excited to find the next project for us to work together on. If you’re looking for a CX expert to augment your team, I highly recommend contacting Dave!”

— Vice President, Marketing | Education

“Dave was an absolute joy to work with. He quickly got up-to-speed on the industry and very effectively converted the nay-sayers who confused journey mapping with process mapping. He brought all of our executives along and had them talking about the importance of the effort in no time. […] It’s doubtful that we would be where we are today – all of our executives having a deep understanding of our customers’ key experiences with us – if Dave had not gotten us off on the right foot. Dave is an expert in customer journey mapping and I would recommend him without hesitation.”

— Director, Customer Experience | Telecom

Dave’s Credentials at a Glance

📌 Certified Customer Experience Professional (CCXP) by the Customer Experience Professionals Association
📌 Winner of the 2020 North American Customer Centricity Award for Customer Insight and Feedback VOC
📌 Creator of the DARMA™ Method for Customer Journey Mapping
📌 International speaker and workshop facilitator

Let’s Get to Work

Whether you're looking to make fast progress on a big initiative—or need a fresh, expert perspective to unblock your team—this 60-minute coaching session will give you the clarity and confidence to move forward.

Only a few spots available per month—reserve yours today.
Have questions first? Reach out directly to [email protected]

Book Your Coaching Session Now

Limited to one hour per member at this discounted rate. Additional coaching packages available.