Book a One-on-One CX Coaching Session with Brad Smith

Transform Your Customer Experience Strategy—One Hour at a Time

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If you’ve ever asked “Where is my CX career going? How can I grow it, protect it, and thrive in these disruptive times?”

— it’s time to talk to Brad.

Whether you're just starting out your CX career or navigating a pivotal moment in your CX leadership journey, this one-on-one coaching session will help you unlock the clarity, alignment, and confidence you need to future-proof your CX career.

This 45-minute Zoom coaching session is designed to give you space to step back, reflect, and reconnect with your professional purpose. You’ll receive personalized feedback, career navigation insight, and a taste of the transformative approach Brad brings to his 4-week CX career development course.

You’ll leave with:

A clear understanding of where you are in your CX journey
Practical guidance on your next steps
A deeper sense of your unique value and how to articulate it

You’ll leave with a simplified 3x3 mini action plan, and one branding adjustment you can make immediately.

BOOK AN HOUR WITH BRAD

Why Work With Brad?

Brad Smith is more than a coach—he’s a compass for CX professionals navigating the long arc of their careers. With over 30 years of CX leadership experience and a deeply human-centered approach, Brad helps CX leaders realign to purpose, activate their personal brand, and build resilient, long-term career strategies.

He’s coached executives, mentored early-career professionals, and advised global organizations on how to elevate both customer and employee experience—all while staying grounded in joy, curiosity, and service

What to Expect in Your Coaching Session

Each session is tailored to where you are right now. We’ll use Brad’s ‘CX Career Compass’ to assess where you are, where you're headed, and what your brand signals are saying today. This isn’t a performance review. It’s a strategic pause to reconnect with the most powerful asset in your career: you.

Here’s how it typically flows:

Quick Alignment

What’s going on in your career today?

CX Ecosystem Reflection

What’s working, what’s missing, what’s misunderstood?

Brand Signal Check

How are you showing up—and how are you perceived?

Next-Step Planning

You’ll walk away with 1 mindset reset, 1 brand tweak, and 1 next step you can act on within the week.

Who This Is For

This session is ideal for:

CX professionals at any stage of their career who feel stuck, unclear, or under-leveraged
New leaders seeking guidance on how to grow their influence
Senior leaders rethinking their long-term trajectory or next chapters
Anyone considering joining Brad’s 4-week “Future Proof Your CX Career” course and wanting to test-drive the experience first

Why Now?

The customer experience profession is evolving fast. Job expectations are expanding. Leadership standards are shifting. And AI is reshaping how we work.

If you wait for clarity to come from your org chart or your next review cycle, you may be waiting too long. This is your chance to take ownership of your path, reclaim your sense of direction, and reconnect with the reason you chose this field in the first place. Your future self will thank you.

Brad’s Credentials at a Glance

Founder, Vector Business Navigation, Inc.
55+ CX consulting engagements across global Fortune 500, public sector, and non-profits
Former EVP of Customer Experience at Sage, VP of CX at Yahoo
Board advisor at CXPA (Customer Experience Professionals Association)
Chairman of the Board of Directors for the Consortium for Service Innovation
Co-founder of TribeCX
Certified facilitator, keynote speaker, and executive coach
Creator of the course: “How to Future Proof Your Professional CX Leader Career”

Let’s Get to Work

Don’t leave your CX career to chance. Book your one-on-one coaching session with Brad today—and take the first step toward designing a career that grows with you, not past you.

Limited spots available each month—reserve yours today.
Have questions first? Reach out directly to [email protected]

Book Your Coaching Session Now