CX ON THE ROCKS COLLECTIVE

A Place for Leaders Navigating Real Transformation Complexity

CX on the Rocks is a free Collective for leaders who want to better understand why business transformation and customer experience efforts often stall — even when teams are smart, data is available, and intent is strong.

We focus on shared learning, real-world patterns, and clearer signals so leaders can make better decisions across experience, data, leadership, and AI.

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NAVIGATING THE FUTURE OF EXPERIENCE, TOGETHER

The CX on the ROCKS Collective is more than just a community—it’s a movement

We bring together professionals, thought leaders, and changemakers who are committed to transforming customer experience while aligning their personal and professional lives for success.

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Thanks to our partners

What Is CX on the Rocks?

A monthly, virtual Collective focused on clarity; not tools, tactics, or trends.

CX on the Rocks brings together leaders to explore where transformation and CX efforts actually get stuck, and what those breakdowns reveal about alignment across teams, systems, and decisions.

Rather than selling solutions, we create space to compare experiences, surface patterns, and learn from what’s really happening inside organizations.

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WHY JOIN THE COLLECTIVE?

See the Patterns

Learn how similar breakdowns show up across different organizations, industries, and roles.

Cut Through the Noise

Step back from tools, trends, and hype to focus on what actually drives progress, or blocks it.

Learn with Peers

Engage with leaders facing the same complexity, not curated case studies or sales decks.

Make Better Decisions

Use clearer signals and shared insight to improve how decisions get made across CX, data, leadership, and AI.

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What Makes CX on the Rocks Different

Not another CX community, a place for clarity when things get complicated.

CONVERSATIONS

Talk with seasoned experts to gain practical insights, best practices, and actionable strategies.

DIAGNOSTIC FOCUS

We don’t start with solutions. We start by understanding why things break down.

EMPATHY

Connect with others who understand the challenges you face in the ever changing landscape of experience

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Join the CX on the Rocks Collective

Because navigating complexity is easier when you’re not doing it alone.

Transformation is hard, not because leaders aren’t capable, but because the systems they’re working in are complex and often misaligned.

CX on the Rocks exists to help leaders slow down, compare notes, and make sense of what’s really happening together.

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Monthly Events for Collective Members

Each month, we host a virtual conversation focused on a specific challenge or pattern leaders are experiencing across transformation, CX, data, leadership, or AI.

🌀 Experience Exchange
(2nd Wednesday of each month @ 4:30 ET)
Explore what’s shaping customer and business experience right now. We kick off with partner-led insights and move into small-group breakout sessions to dive deep into actionable conversation.

🛠️ Solution Series (3rd week of each month)
Our consultants help you tackle your toughest CX, career, or leadership challenges with timely advice and frameworks that work.

🚀 Innovation Foundations (Ad Hoc, 1/month)
Meet our partner solution providers as they showcase their tools and services that are redefining the experience landscape.