Book a One-on-One CX Coaching Session with Jason Ten-Pow
Delivering Intelligent, Data-Driven Customer Experiences —One Hour at a Time
book nowStop Listening. Start Acting. Struggling to keep up with your VoC program? We help teams turn feedback into business results without the internal chaos.
Why VoC Programs Fail
Let’s Be Honest—It’s Not the Tools. It’s the Execution. Most companies have the data. Few have the discipline to act on it. Here's why most VoC programs stall:
- Surveys are sent, reports are built but no one acts.
- Customer feedback gets buried or ignored.
- Teams don’t know what to fix or how.
Only 27% of VoC programs drive consistent action. 80% of brands think they deliver great CX, 8% customers agree. Companies leading in CX grow revenue 3x faster than laggards
In just one hour, you can unlock the clarity, strategy, and momentum you need to move forward—with guidance from one of the most trusted voices in customer experience transformation.
Why Work With Jason?
Built on 25+ Years of Trusted Insights.
Jason and ONR has delivered unmatched data quality and actionable insights that help clients stay ahead of the competition. We're not just another consultancy - we're your growth partner.
A True Extension of Your Team.
Our cross-functional experts in strategy, engineering, data science, and program management work shoulder-to-shoulder with your teams.
With ONR, you’re not just getting a solution. You’re gaining a dedicated partner focused on helping you:
- Build unbreakable customer relationships
- Drive measurable business outcomes
- Deliver lasting CX transformation
Don’t Just Take Our Word for It. Take Us for a Trial Run. Join leading brands who trust ONR to run their VoC programs.
What to Expect in Your Coaching Session
We’ll walk you through your current program, highlight blind spots, and show you how to make it work.
ONR's 4-Pillar Approach:
Listen
Capture signals from surveys, digital, voice, and social
Understand
Analyze structured + unstructured data across the full customer journey
Act
Route feedback to the right teams and track resolution
Monitor
Link CX metrics to KPIs like churn, retention, and revenue
Who This Is For
This session is ideal for:
- CX and Customer Success Leaders who want to understand their customer and how the customers feel about their brand
- Consultants and Agencies looking to elevate their CX game with best-in-class customer data tools for their clients
Real Results:
- Includes a VoC Maturity Assessment to benchmark where you are and show where to go next
- Omnichannel feedback activated across 3 journeys
- Follow-up rates improved by 40%
- Call volume dropped 18%
- Product team resolved 4 top customer pain points
About Jason
Jason Ten-Pow is a distinguished authority in customer experience (CX) transformation, business strategy, and data analytics. With over two decades of pioneering work, he has cemented his reputation as a visionary leader, shaping how brands foster customer relationships, optimize digital engagement, and drive sustainable business growth through data-driven insights.
A dynamic innovator, Ten-Pow has collaborated with Fortune 500 companies and fast-growing brands across diverse industries, including technology, healthcare, consumer goods, and financial services. His expertise in leveraging AI, data visualization, and advanced analytics enables businesses to create seamless, high-impact customer journeys that enhance retention, boost satisfaction, and maximize profitability.
Renowned for his ability to turn complex data into actionable strategies, Ten-Pow has been a trusted advisor to industry giants such as Intel, Hilton, Deloitte, and Coca-Cola. His strategic guidance has helped organizations refine their retention strategies, optimize customer interactions, and redefine their approach to turning CX into a powerful competitive advantage.
A passionate advocate for innovation in customer experience, Jason continuously pushes the boundaries of what’s possible in the CX landscape. His thought leadership and deep industry expertise make him a sought-after consultant, speaker, and author dedicated to helping brands build unbreakable customer relationships and achieve long-term success.
Let’s Get to Work
Before we talk platforms, let’s talk why programs fail—and how ONR gets it right.
- We’re Platform-Agnostic: Whether it’s Qualtrics, Medallia, InMoment, or any other tool, we work with what you have.
- ​We Do the Heavy Lifting: Design, implementation, and full-service management of your VoC program.
- White-Glove Service: From launch to monthly insight reports—we’ve got your back.
- We Drive Action: Not just dashboards. Outcomes.
Book a Free 60-Minute Strategy Session with us. We’ll walk you through your current CX program, highlight blind spots, and show you how to make it work.
- Have questions first? Reach out directly to [email protected]
Limited to one hour per member at this discounted rate. Additional coaching packages available.