Doing CX Right Podcast By Stacy Sherman
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Stacy Sherman and guest Sean Albertson take a direct look at what’s going wrong and offer a path forward with clear, practical steps leaders can apply now.... Listen to the Full Podcast
Upcoming Events!
The Solution Series: Strategy & Culture
With JP Dumas & Matt Egol
Thursday, August 21st @ 2:00 ET
Join us for this week's installment of the Solution Series—an interactive and thought-provoking session designed for professionals navigating similar challenges in the evolving customer experience (CX) landscape.
Register Here for Strategy & Culture
The Solution Series: CX & Tech
With Chris Hodges & Skip Picciano
Thursday, August 27th @ 11:00 ET
Join us for this week's installment of the Solution Series—an interactive and thought-provoking session designed for professionals navigating similar challenges in the evolving customer experience (CX) landscape.
Monthly Programming:
🌀 Experience Exchange (2nd week of the month)
Explore what’s shaping customer and business experience right now. We kick off with partner-led insights and move into small-group breakout sessions to dive deep into actionable conversation.
🛠️ Solution Series (1st, 3rd, and 4th weeks)
Our fast-paced 30-minute consulting panels help you tackle your toughest CX, career, or leadership challenges with real-time advice from expert consultants.
🚀 Innovation Foundations (Ad Hoc, ~2/month)
Meet our consulting partners as they showcase their frameworks, tools, and workshops—or introduce vendors who are redefining the experience landscape.
From Cost Center to Profit Center: The Contact Center As A Strategic Weapon By JP Dumas
“If I had a dollar each time someone called the contact center a “cost center,” I’d have… well, probably enough to run a profitable contact center"..... Read the Full Article
What You Need to Know About the Gartner Magic Quadrant By Skip Picciano
“There has been much debate in regards to the Gartner Magic Quadrant. This article will focus on the Gartner MQ in relation to contact center infrastructure".... Read the Full Article
What do you hope to get from the CX on the ROCKS Collective?
Grab a 15-minute meeting with Sean Albertson, Founder of the Collective to talk about your needs!
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