By JP Dumas
In this episode of Confessions of a CX Executive, I break down the 4 biggest mistakes founders make when scaling operations — mistakes that cost you money, momentum, and team morale.
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Upcoming Events!
Experience Exchange September
With The Partners
Wednesday, September 17th @ 4:00 ET
oin us for the September CX on the ROCKS Collective gathering where all Partner Consultants will come together to share what they're seeing right now in their respective industries, from emerging disruptions to enduring trends impacting customer, career, community, and core experiences.
Register Here for the Monthly Meeting
The Solution Series: Jounrey Management
With Dave Seaton, Stacy Sherman, & Brad Smith
Thursday, September 25th @ 11:00 ET
Join us for this week's installment of the Solution Series—an interactive and thought-provoking session designed for professionals navigating similar challenges in the evolving customer experience (CX) landscape.
Register Here for Journey Management
Bridging Employee & Customer Experience with Tamar Cohen
By Matt Egol
Tamar shares insights from her career launching CX and EX functions from the ground up and discusses the “Four E’s” of energizing your workforce: Educate, Empower, Engage, and Energize.
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Purchase Sean's New Book, Alignment on the ROCKS
What do you hope to get from the CX on the ROCKS Collective?
Grab a 15-minute meeting with Sean Albertson, Founder of the Collective to talk about your needs!
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